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How does chat therapy work?

How does chat therapy work?

May 26, 2024

In recent decades, online therapy has been gaining ground as a therapeutic option for its many benefits for mental health, is very comfortable, does not require travel, is better suited to the schedule of many people, among many other benefits.

Some online therapy clinics offer the option of contacting a psychologist via video call, which allows many patients to adapt the therapy to their lifestyle and thus access a therapy that they otherwise could not.

Interview with Aída Rubio, Responsible for TherapyChat

Today we talk with Aída Rubio, Head of the Psychological Service of TherapyChat and health psychologist, to tell us how online psychotherapy works.

How did TherapyChat come about? Why therapy via video call?

TherapyChat exists thanks to the testimony and demand of many people who request a service of the highest quality at an affordable price. A service that is also comfortable and flexible. TherapyChat offers a protected space where at all times our patients are accompanied by an expert who provides guidelines to help them manage those situations that generate discomfort and thus achieve a higher level of life satisfaction.

Online therapy allows connection from anywhere that respects the privacy of the therapy and at any time. The sessions of psychotherapy are absolutely confidential so that patients can express their feelings and emotions, as well as the experiences or thoughts that concern them in a safe and accessible way.

What services does it offer and to whom it is addressed?

We offer high quality psychological counseling to people who, for whatever reason, want to improve their well-being. All psychologists are licensed and collegiate, and have extensive experience in the management of the following areas:

  • Couple, Infidelity, Rupture, Toxic Relationships, Emotional Dependency, Sexuality where the help of a Psychologist can be essential, to understand and deal with these situations.
  • Anxiety, Self-esteem, Depression, Agoraphobia, Duels, Work Stress, Panic Attacks in which a professional becomes a fundamental key to improvement.
  • Mindfulness, Social Skills, Communication and Assertiveness, Lifestyle, Acceptance, that help to overcome and achieve greater personal or professional success.


The cost is € 96 per month and includes 4 sessions / month of 60 min per video call, and an open asynchronous chat channel with the therapist. In addition, it has a Refund Guarantee during the 1st Week.

The psychological therapy 3.0

What makes TherapyChat different from other online therapy centers?

Our priority is to provide a service of the highest quality, so we have a very broad team of psychologists and we assign the patient the psychologist who best adapts to their needs. If he does not feel comfortable with the professional, he can request a change. TherapyChat will always make an exhaustive follow-up of the satisfaction of the patients with our services.

The therapist will analyze the situation with the patient (through conversations and psychological tests), set the objectives that he wants to achieve and start the improvement process. Thanks to our advanced technology, it is possible to speak via text, images, audio notes and video calls. And everything from security, confidentiality and accessibility.

How does online therapy work?

The therapy takes the form of a weekly video call session lasting one hour, in which the patient talks to his psychologist and works on the objectives set. Likewise, the chat channel is open, with an operation similar to whatsapp. In this channel, the patient can write messages to his therapist at any time, and he will answer asynchronously, that is, not the same moment if not later, as soon as he can, from 09:00 to 21:30

Regarding the relationship of trust with the therapist and adherence to treatment, how does it differ from face-to-face therapy?

Here too, a lot of confidence is generated since patients can write us all their thoughts and describe their emotions when they have them, in such a way that a very strong therapeutic bond is generated, and a deep knowledge of the person and their situation. This allows us to guide them and help them in their evolution and improvement.

With the first introduction video call we put ourselves face and voice, generating a good therapeutic alliance that is the basis for a successful therapy. We have had a very good reception and we keep improving to give a committed and effective psychological service.

New technologies have brought new ways of communicating with patients, but what benefits does online therapy provide exactly?

  • The comfort.It allows you to be anywhere and at any time and have the confidence that you can write to your psychologist what is happening to you.
  • It is completely anonymous and confidential: If the patient wants total privacy, he can access his psychologist from his mobile or his computer without anyone else knowing that he is using the service.
  • The price, since our goal is to make it accessible to as many people as possible.

What are the most frequent problems with which you are in consultation?

We found the same as in face-to-face therapy, everything related to the world of the couple, as well as anxiety, depression, self-esteem, etc. Lately, the demand for training in mindfulness and, simply, for people who want to achieve higher levels of success and well-being at a personal and professional level, is also growing.

Is online therapy useful for all kinds of problems?

It is useful for many areas, let's say most, but still there are some that we do not deal with. We have developed a classification of the problems that we do not deal with and when someone wants to hire the service and tells us their case, if it falls into one of those areas we recommend that you go to another type of service.

From your point of view, what is the message for those people who feel the need to go to therapy but have difficulties to take the step? Do you think TherapyChat is a good option for them?

I would tell them to cheer up and trust in talking to us. We will listen to them and we will focus on understanding their situation without judging them and regardless of who they are. We have a lot of experience helping people who choose TherapyChat as their first choice, because it is a more accessible, secure and private option than others.

Chatting with a Marriage Counselor (May 2024).

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